Monday, March 27, 2017

Senior Telephone Coordinator / CNS / Garden Grove, CA

CNS/Garden Grove, CA

CNS Network is a clinical trials company with offices in Long Beach, Torrance, and Garden Grove is seeking a Senior Telephone Outreach Coordinator. The populations served are adult individuals with a wide range of psychiatric and neurological diagnoses, including Schizophrenia, Bipolar, Depression, Alzheimer's, sleep disorders, Fibromyalgia, and a variety of other central nervous system disorders.

Job Duties:

• Daily calls to database patients in attempting to interview potential patients for study participation

• Call center management or has a lot of experience working in a call center

• Field incoming calls via the call center regarding interest in participation

• Diligently complete assigned call lists and specified recruitment duties

• Closely manage patients through multifaceted tracking tools and the vast CNS database, which includes daily phone calls to/from potential and past participants

• Follow up with potential participants regarding scheduling conflicts which prevent them from enrolling or continuing in a study

• Gather pre-existing medical records and medical history for potential patients as required

• Work closely with the Director of Outreach, Community Outreach, and Telephone Outreach Manager, Outreach Coordinators as to troubleshoot concerns regarding patients


• Bachelor's degree required


• Three (3) years of call center experience

• Knowledge of neurological and psychological diagnoses is a plus

• Strong interviewing, interpersonal, customer service and organizational skills

• Effective problem solver

• Computer skills (Microsoft office incl. Excel, Outlook, database management, etc)

• Self-starter yet team oriented

We offer a competitive compensation and benefit package, includin

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