CNS/Garden Grove, CACNS Network is a clinical trials company with offices in Long Beach, Torrance, and Garden Grove is seeking a Senior Telephone Outreach Coordinator. The populations served are adult individuals with a wide range of psychiatric and neurological diagnoses, including Schizophrenia, Bipolar, Depression, Alzheimer's, sleep disorders, Fibromyalgia, and a variety of other central nervous system disorders.
Job Duties:
• Daily calls to database patients in attempting to interview potential patients for study participation
• Call center management or has a lot of experience working in a call center
• Field incoming calls via the call center regarding interest in participation
• Diligently complete assigned call lists and specified recruitment duties
• Closely manage patients through multifaceted tracking tools and the vast CNS database, which includes daily phone calls to/from potential and past participants
• Follow up with potential participants regarding scheduling conflicts which prevent them from enrolling or continuing in a study
• Gather pre-existing medical records and medical history for potential patients as required
• Work closely with the Director of Outreach, Community Outreach, and Telephone Outreach Manager, Outreach Coordinators as to troubleshoot concerns regarding patients
Education:
• Bachelor's degree required
Experience:
• Three (3) years of call center experience
• Knowledge of neurological and psychological diagnoses is a plus
• Strong interviewing, interpersonal, customer service and organizational skills
• Effective problem solver
• Computer skills (Microsoft office incl. Excel, Outlook, database management, etc)
• Self-starter yet team oriented
We offer a competitive compensation and benefit package, includin
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